Welcome to Grand Holidays! This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. It also outlines your privacy rights and how applicable laws safeguard your data.
By accessing or using our website https://grandholidays.co.uk, you agree to the terms outlined in this Privacy Policy regarding the collection and use of your information.
Interpretation and Definitions
Interpretation
Words with capitalized first letters have specific meanings defined in this section. These definitions apply whether in singular or plural form.
Definitions
For this Privacy Policy:
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Account means a unique user account created to access our services or certain parts of them.
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Affiliate means any entity controlled by, controlling, or under common control with us.
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Company, We, Us, or Our refers to Grand Holidays Ltd, headquartered in the United Kingdom.
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Cookies are small files stored on your device that help us track and improve your browsing experience.
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Country refers to the United Kingdom.
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Device means any device used to access our services, such as a computer, smartphone, or tablet.
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Personal Data means any information that identifies or can identify you.
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Service means the website and travel services provided by Grand Holidays.
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Service Provider refers to third-party companies or individuals engaged by us to facilitate or analyze our services.
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Usage Data includes information automatically collected about how you use our service, such as IP address and browser type.
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Website refers to Grand Holidays, accessible at https://grandholidays.co.uk.
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You means the individual or legal entity accessing or using our Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When using our Service, we may request information that can personally identify you, such as:
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Name and surname
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Email address
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Phone number
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Payment information (if applicable)
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Usage Data
Usage Data
This data is automatically collected during your interaction with the Service and may include:
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Your device’s IP address
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Browser type and version
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Pages visited and time spent
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Device type and operating system
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Other diagnostic data
Tracking Technologies and Cookies
We use cookies and similar technologies (such as web beacons and tags) to enhance your experience, analyze service usage, and provide personalized features. Cookies may be:
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Session Cookies – deleted after you close your browser.
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Persistent Cookies – stored on your device until you delete them or they expire.
You can control cookies through your browser settings, but disabling cookies may affect some website functions.
Our cookies include:
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Essential Cookies: Necessary for basic website functions and security.
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Preference Cookies: Remember your preferences, like language or login details.
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Analytics Cookies: Help us analyze website usage to improve our services.
How We Use Your Personal Data
We may use your data to:
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Provide, maintain, and improve our travel and visa services.
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Manage your account and service registrations.
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Process contracts for travel bookings or visa applications.
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Communicate with you via email, phone, SMS, or push notifications about updates, offers, or service-related information.
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Respond to your requests and customer support inquiries.
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Analyze usage trends and marketing effectiveness.
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Comply with legal obligations and protect our rights.
Sharing Your Personal Data
We may share your information:
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With Service Providers who help deliver and improve our services.
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During business transfers, such as mergers or acquisitions.
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With Affiliates under strict confidentiality agreements.
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With business partners to provide offers or promotions.
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Publicly, if you share information in forums or reviews on our website.
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With your consent for other specific purposes.
Data Retention
We retain your Personal Data only as long as necessary for the purposes described, including legal compliance and dispute resolution. Usage Data is generally retained for shorter periods unless needed to enhance security or service functionality.
Data Transfer
Your information may be processed and stored outside your country of residence, including locations with different data protection laws. By using our services, you consent to such transfers, which we safeguard through appropriate security measures and compliance with relevant data protection regulations.
Your Data Rights
You have the right to:
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Access, update, or delete your personal data.
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Request restrictions on data processing.
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Withdraw consent at any time where applicable.
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Object to certain data uses.
You can manage your data by logging into your account or contacting us directly. Note that we may retain some data to comply with legal requirements.
Disclosure of Personal Data
We may disclose your data:
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In connection with business transactions such as mergers or sales.
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When required by law or valid governmental requests.
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To protect our rights, users’ safety, or investigate misuse.
Security of Your Personal Data
We implement robust security measures including encryption and access controls to protect your information. However, no internet transmission is fully secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to individuals under 13 years old. We do not knowingly collect data from children under 13. If you believe we have collected such data without parental consent, please contact us immediately for removal.
Links to Other Websites
Our website may contain links to third-party sites with their own privacy policies. We are not responsible for the content or practices of these external websites.
Changes to This Privacy Policy
We may update this policy periodically. We will notify you of significant changes by posting the updated policy on our website and, if applicable, via email. Please review this page regularly.
Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
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Email: info@grandholidays.co.uk
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Phone: 02035046384
